We accept returns only if:
- You received the wrong item
- The item was damaged during delivery
All other sales are final.
We do not offer returns or exchanges for change of mind or incorrect choices.
To request a return:
Please contact us within 2 days of receiving your order at Oukioustudio@gmail.com , including clear photos of the issue.
Shipping Policy:
All products listed on our website are in stock and ready to ship. Please allow 1–2 business days to process your order before it is dispatched.
Shipping Locations:
We ship from MOROCCO
Estimated Delivery Times:
Within Morocco: 2–5 business days
International: 7–21 business days (depending on location)
Shipping Fees:
Shipping costs are calculated at checkout and depend on your location and order weight.
Tracking Information:
You will receive a tracking number or shipping confirmation once your order is dispatched.
Delivery Delays:
We are not responsible for delays caused by the courier, customs, or incorrect shipping information provided by the customer.
Returns & Exchanges
We accept returns only if:
- You received the wrong item
- The item was damaged during delivery
All other sales are final.
We do not offer returns or exchanges for change of mind or incorrect choices.
To request a return:
Please contact us within 2 days of receiving your order at Oukioustudio@gmail.com , including clear photos of the issue.
Important Note
All products are sold exclusively on our website.
We do not offer pre-orders or restocks for certain limited designs. If you love something, we recommend grabbing it before it’s gone.
FAQS
What products do you offer?
We currently offer customized phone cases made from high-quality plastic and upcycled denim. Each piece is handmade with care using strong adhesive materials for durability.
Are your products waterproof?
No, our phone cases are not waterproof. While they offer durable protection, we recommend keeping them away from water and moisture.
Can I place a pre-order?
No, we do not offer pre-orders. All products listed on our website are currently available and ready to ship
Where can I buy your products?
Our products are exclusively available through our official website. We do not sell on any other platforms.
How long does shipping take?
Orders are processed within 1–3 business days.
What payment methods do you accept?
We accept major credit/debit cards and Cash on delivery & other secure payment options listed at checkout.
Can I return or exchange my item?
Please refer to our Shipping & Returns Policy for full details. We accept returns for unused, undamaged products within 2 days of delivery.
Need help?
You can reach us through our Contact Page or email us directly at Oukioustudio@gmail.com. We typically respond within 24–48 hours